Greenworks Electric Pressure Washer (Wheels For Transport / 20 FT Hose / 35 FT Power Cord)

Rated 4.33 out of 5 based on 9 customer ratings
(10 customer reviews)

$139.00

The Greenworks Electric Pressure Washer is a versatile and portable cleaning solution designed to make outdoor tasks easier and more efficient. With built-in wheels, a 20-foot high-pressure hose, and a 35-foot power cord, this washer is ideal for cleaning patios, decks, vehicles, and outdoor equipment with minimal effort.

Powerful & Efficient Cleaning

The Greenworks Electric Pressure Washer delivers strong water pressure to remove dirt, grime, mud, and stains quickly. Its high-efficiency design ensures thorough cleaning, saving you time compared to traditional washing methods.

Portable & Easy to Transport

Equipped with smooth-rolling wheels, the Greenworks Electric Pressure Washer is easy to move around your yard or driveway. The lightweight design allows for hassle-free portability, making it perfect for home use or small outdoor projects.

Long Reach & Convenient Operation

The washer comes with a 20-foot hose and a 35-foot power cord, giving you extended reach without constantly repositioning the unit. The Greenworks Electric Pressure Washer allows you to clean large areas efficiently and conveniently.

Durable & Reliable

Constructed with high-quality materials, this washer is built to last. The Greenworks Electric Pressure Washer provides consistent performance and reliability for frequent cleaning tasks around your home.


In summary: The Greenworks Electric Pressure Washer combines power, portability, and convenience. With wheels for easy transport, a 20-foot hose, and a 35-foot power cord, it’s the ideal choice for fast, efficient, and hassle-free outdoor cleaning.

 Greenworks Electric Pressure Washer with Wheels, 20FT Hose & 35FT Cord

Experience powerful, eco-friendly cleaning with the **Greenworks Electric Pressure Washer**. Designed for convenience and performance, this model eliminates the hassle of gas, oil, and loud engines, offering a quieter, maintenance-free operation. Its robust electric motor delivers consistent pressure to effortlessly blast away dirt, grime, mold, and pollen from your driveway, deck, siding, patio furniture, and vehicles.

Maneuverability is key, and this unit is built for it. Featuring durable wheels and a lightweight design, this **Greenworks Electric Pressure Washer** rolls smoothly across your property, making transportation between jobs a breeze. The generous 35-foot power cord provides exceptional reach, allowing you to clean large areas without constantly searching for a new outlet. Paired with the included 20-foot high-pressure hose, you get an impressive total working range that provides the freedom to tackle any outdoor cleaning task without limitations.

This **Greenworks Electric Pressure Washer** is engineered for user-friendly operation right out of the box. It comes equipped with a variety of spray tips to handle different surfaces, from a powerful jet stream for concrete to a gentle wide fan for more delicate items. Get professional-level results without the professional-level hassle. Reliable, easy to use, and packed with thoughtful features like onboard storage for accessories, this Greenworks pressure washer is the ultimate tool for maintaining a spotless home.

**Key Features:**
* **EFFORTLESS TRANSPORT:** Integrated wheels and a lightweight frame for easy mobility.
* **EXTENDED REACH:** 35-foot power cord and 20-foot hose provide maximum cleaning range.
* **POWERFUL ELECTRIC MOTOR:** Provides consistent pressure without the noise and maintenance of gas.
* **VERSATILE CLEANING:** Includes multiple nozzle tips for various surfaces and tasks.
* **USER-CENTRIC DESIGN:** Features onboard storage for accessories and a quiet, eco-friendly operation.

Size

3000 PSI, 1500 PSI, 2700 PSI (New Model), 1900 PSI (New Model), 3000 PSI (New Model), 2000 PSI (AC)

Item Dimensions L x W x H

20.77"L x 20.08"W x 35.83"H

Maximum Pressure

2000 Pound per Square Inch

Brand Name

Greenworks

Model Number

GPW2000-1RG

UPC

841821097813

Customer Reviews

4.2 4.2 out of 5 stars

(3,916)

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4.2 out of 5 stars

Best Sellers Rank

#1,841 in Patio, Lawn & Garden (See Top 100 in Patio, Lawn & Garden) #12 in Pressure Washers

ASIN

B097R1MCMX

Item Type Name

Pressure Washer

Item Height

35.83 inches

Manufacturer

Greenworks

Brand

Greenworks

Power Source

ac

Color

Green

Item Weight

30.2 Pounds

Hose Length

25 Feet

Specification Met

PWMA

Product Dimensions

20.77"L x 20.08"W x 35.83"H

Tank Volume

1.1 Gallons

Maximum Flow Rate

1.1 Gallons Per Minute

Global Trade Identification Number

00841821097813

Feature

Ideal for medium duty projects

10 reviews for Greenworks Electric Pressure Washer (Wheels For Transport / 20 FT Hose / 35 FT Power Cord)

  1. Rated 5 out of 5

    MikeC

    5.0 out of 5 stars

    Nice quiet Greenworks 3000 pressure washer

    Purchased the Greenworks model 3000 (psi) pressure washer on sale, and used it for two days outside surface cleaning in Aug 2023; liking the Greenworks model 3000 a lot. A quiet electric machine – online videos don’t show how quiet it is. But online videos do show the Greenworks max psi is well under 3000 psi, eg the 15″ Greenworks surface cleaner measured at 1000 psi (and the tips higher than 1000 psi), so the pwasher/surface cleaner should be safe for pavers. Packaged with wheels mounted; pwasher quickly assembled, no assembly issues, similar in size to my old gas 2600 psi Craftsman. Like its green appearance and its sturdy frame/body steel like my old gas pwashers. Its box arrived mostly pristine/undamaged, and parts looked sparkly new, unused – i see some one-star reviewers show otherwise.So thanks to those web videographers who measured the Greenworks psi pressures/gpm using pressure meters inline with gun and 5-gallon buckets to inform us of what each pwasher tip and surface cleaner psi and gallons per minute actually are. Greenworks should have easily provided that info, including their pump nomenclatures, so we as consumers can make a better choice, ie may not have needed the 3000 psi model if the pumps and internal electronics are the same for lower rated psi Greenworks models. For example, if a lower rated model has a pump to be avoided, then we can choose a better model.Used the Greenworks brand 15″ surface cleaner on our wide (2-car) concrete driveway, concrete sidewalk, and 5′ wide x 40 ft paver walkway, and delighted with the cleaning results. Even though I owned Craftsman gas pwashers for decades, did not know how low a psi pressure can be to clean concrete, so 1000 psi for concrete using the 15″ diameter surface cleaner. (Using the surface cleaner is a must if you want to feel like a human when you are done, a great time saver). So the math falls to 500psi for each of the two surface cleaner rotating tips that clean concrete and pavers.Did not use the onboard soap reservoir yet- used a bucket of very diluted Zep concrete cleaner and just spilled it on and used a push broom. Phoned Greenworks, because neither their supplied instruction manual nor their online videos recommend a detergent, and their (annoyingly small print) instruction manual stated no acidic nor base detergents (page 9) should be used; that just leaves water as the detergent per their written directions. But the Greenworks responder suggested Simple Green as a guess for the soap dispenser Aug 2023. Purchased the Greenworks addon soap applicator on sale, but have yet to use it. fyi, entertaining to see the videos repeatedly miss which detergent to use; the video host only says “here is the Greenworks detergent reservoir”, and skips to another pwasher part; an SNL moment.Did not find that the few second delay after pulling the gun/trigger or after elec powering on a nuisance as many reviewers suggested. An extension wand is required for the surface cleaner, because the supplied gun/wand are too short for using the 15″ diameter surface cleaner. (Can purchase surface cleaner including an extension wand)No electric problem from a lamp post outlet 40+ ft from house with 12-guage underground wire on a 15 amp circuit ( I have not tried using an extension elec cord yet). Careful to keep garden hose and electric power cord and surface water separate. Initially, blow the surfaces.Rinsed the surface cleaner after each day of use; and relieved the gun pressure each time the washer was powered off to spend a little time rinsing a completed surface section. Smooth sailing so far.Btw, Trex does not recommend use of a pwasher, nor does Bob Villa recommend a pwasher on a house exterior – I still use the extension 22 ft aluminum threaded pole with replaceable brush and a bucket of very diluted Palmolive liquid dish detergent on vinyl siding to prevent my clothes from getting bleached by the stronger house exterior cleaning products, and this Palmolive solution is safe for Trex decks.More than a week later, amazed how good looking the driveway and sidewalks appear, wow! The age of the 36 ft concrete sidewalk is 42 years, the 50 ft driveway 25 years, and the 40 ft paver walkway 9 years. (Also cleaned a small concrete pad at our garage people door, and a nearby cluster mailbox concrete/aggregate pad for 16 neighbors on our cul-de-sac.)And yes, the Greenworks plastic holster for the pwasher gun is weak when in the upright/storage position; ok when in horizontal (working) position, but would prefer the decades old circular short plastic holding tube – reviewers are currently suggesting a bungee cord to bolster the holster; the reviewer used 3 holster bolts shown in his photos to anchor the gun whereas the model 3000 I received Aug 2023 only has two gun holster bolts. Also not a fan of the pressure hose holder which has a supplied bungee – our old gas Craftsman had a perfect hose holder on a strong plastic reel.But goodbye to gas pwashers! (applause). Hope this 3000 model will last; one-star reviewers do show some caution, and hope in general elec pwashers improve.Update 3/30/2025 Used Greenworks power washer again for the driveway. Pwashed each driveway section with Simple Green All Purpose cleaner – poured a very diluted solution by bucket, brushed it on, and used the surface cleaner. Had no problems using the Greenworks 3000 pwasher so far. Used a second hose for quick rinsing section by section. So our Greenworks pwasher is still alive after 3 years, and we keep it stored in our garage near our house wall so it’s never below freezing for long. Driveway today looks amazing, and it hasn’t been in dire need for cleaning for 2 years including today – so we could pass another year except for some mold on perimeter.. Sidewalk and paver walkway easily completed – nice! So Simple Green All Purpose Cleaner by spilled on bucket is good enough.

    82 people found this helpful

  2. Rated 5 out of 5

    cipher_nemocipher_nemo

    5.0 out of 5 stars

    I love it! Works perfectly

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    Works perfectly, and not too loud either. I used this ALL day long a couple weekends ago to power wash my driveway, front stairway, and stone facade. It lasted just fine for hours and hours of constant use. This will also come in handy whenever I need to power wash our vinyl siding in the future.The turbo nozzle is invaluable! Next time I’ll buy a surface cleaner accessory to attach for the driveway. Doing an entire driveway with just the regular wand is tiring, even a short one like mine. I did all of my power washing without any detergent, so it was great to have this ~3000 psi model.This power washer was packaged well with a lot of protection, so every part arrived in perfect condition. The only assembly was for the wheels, nozzle mount name plate, power cord holder, and hose wrap handles. The unit itself was otherwise fully assembled. The instructions do not mention whether anything needs to be set to run with or without detergent, so I assume the model handles this automatically. I had no problems using it without detergent.When you press the power button it takes a couple seconds until the pump engages, and then it automatically adjusts its speed to ramp up when you hold in the wand’s trigger. I love that I get a ~3000 psi pressure washer that runs on just AC power. I don’t want a regular gas engine on a tool I’d use infrequently. And the 3 year warranty is a huge plus!

    6 people found this helpful

  3. Rated 4 out of 5

    Robert P

    4.0 out of 5 stars

    Decent Home Pressure Washer, but not perfect.

    Recently purchased and have used once. Consider this a “first impressions” review. Item looks decent quality out of the box. There is some assembly required that takes about 10 minutes and a large head Phillips screwdriver. Pretty simple and intuitive. There are instructions but the print is so small it’s very hard to read.First use to clean some patio furniture and the concrete. I doubt the 3000psi claim, maybe 2000psi, maybe. Flow rate with hose cranked all the way up is pretty low, so it is a bit choked up, probably so it can build and maintain the pressure. Electric motor runs constantly when using but it is quiet compared to gas powered. The power cord is adequately long with a GFI in the end. The washer hose could be longer to be honest, but it is adequate. The turbo head works well for scrubbing concrete, stucco etc. I only used the 40 degree nozzle so I won’t speak to the 30 or 15 degree nozzles (and a soap nozzle) which are also included.I would say this is a decent washer for light household use. I got tired of clogged carburetors on the gas pressure washers causing frequent issues so I thought I’d try electric. Performed better than I expected but not as good as a gas unit tbh. I think the convenience will make up for that assuming it is reliable.

    4 people found this helpful

  4. Rated 5 out of 5

    suaspontemark

    5.0 out of 5 stars

    This is better than the gas power washer it replaced – electric has arrived

    Bottom line is this is as powerful as the gas one it replaced. And there’s no tinkering, no smell, no spilled gas, no adding oil, no new fuel filter, no sparkplugs, no messing with the carburetor, no wrenching your shoulder with the pull start, etc.It is easily 20-30 dB more quiet than the gas one. You don’t need hearing protection. It fires up immediately and is delivering good pressure very quickly. I ran this for hours and hours, pressure washing all sorts of surfaces, and it never overheated or had any issues.It can be fickle with lesser extension cords. Don’t goof around with cheap 16 gauge orange cords. Get a good 12 gauge and it won’t trip the GFCI. You will probably need an extension cord if you’re running around the entire outside of your house to pressure wash siding, or you’ll have to get a longer hose.

    6 people found this helpful

  5. Rated 1 out of 5

    KeithKeith

    1.0 out of 5 stars

    Not very effective

    With the 25 degree green tip, I tried cleaning off the residue of grilled chicken from a gas grill grate.It was a new porcelain covered grate that had been soaking in water for over a month after cooking, so the chicken bits were quite soft.The pressure washer did not remove the chicken pieces very well. After spraying the grate thoroughly, there were many sections that still had chicken residue. With the skin pad of my thumb, I could easily remove that residue with very little rubbing pressure. I was hoping the grate would be clean all over without the need of me rubbing every spot. That was disappointing, as it was very soft material.I tried spraying some siding, and that didn’t seem to do much either.So, with the sprayer tips provided, the washer did not clean well.I bought a black turbo nozzle, and that did better, but not as well as I would hope.Why don’t they provide a turbo tip to clean with? That was the only tip that worked somewhat.The design of the electric plug is simply bad. On my outside outlets, the kind with a spring cap, it simply will not plug in since it is way too big. Their plug has ground fault protection built into it, making it very large. If they had only put a 6 inch pigtail at the end, then it would work fine. I had to use an outdoor extension cord, which I bought several over a year ago on Amazon, just to plug it in – so that is about $5 added to the cost; shouldn’t be necessary.Then there is the high pressure hose that came with it. It is not very pliable and tries to retain its COILED shape, which makes it hard to use; tends to stay tangled. So if you want to have less hassle using the washer, probably should replace the hose; an additional cost.I ordered a pressure gauge from Amazon to check the pressure.The 25 degree green tip got 1600 psi.The 40 degree white tip got 1500 psi (see picture).The purchased turbo tip got 1200 psi.The sprayer is rated at 2000 psi, so seems the smaller tip should have more pressure than 1600 psi, and maybe clean the grill grate better.I also did a volume test; this is rated at 1.1 GPM.I sprayed into a bucket that was marked at a 1 gallon level.My first measurement was for my garden hose directly into the bucket.It took only 8 seconds to produce 1 gallon.Going through the washer, with no tip, and the washer *OFF*, it took 1 min, 13 secs for 1 gallon.Going through the washer, with no tip, and the washer *ON*, it took 38 seconds for 1 gallon.With the 25 degree green tip, it took 1 min, 4 secs.With the 40 degree white tip, it took 60 seconds.With the purchased turbo tip, it took 53 seconds.So, with the tips provided with the washer, the quantity of water delivered seems a bit less than the rated 1.1 gallons per minute.So, to use the washer comfortably, I think you need 3 things immediately:an extension cord: $5a turbo nozzle: $10 – $20a flexible hose: $20 – $40 (or more).Since the pressure delivered doesn’t seem strong enough to be very effective, and with the above added costs, might as well buy a stronger washer with better equipment, psi power, and design.

    176 people found this helpful

  6. Rated 5 out of 5

    Binhu

    5.0 out of 5 stars

    Great quality

    Works amazing great pressure. Nothing to complaint about. Cleans concrete and rock really good

  7. Rated 5 out of 5

    R. Kent

    5.0 out of 5 stars

    Easy to use, powerful pressure washer for home use.

    I’ve used this a few times now, and it’s a great power washer for home use. Plenty strong, I can’t imagine needing more power – though I’m still confused if this is 1.2 or 2.3 gph, but the flow is plenty strong. I’ve cleaned my brick patio of heavy moss, our deck of algae buildup, and washed my cars. Easy to operate, with a push button start. It’s not too loud, and was pretty easy to setup. Cons would be: it’s fairly heavy, and isn’t that compact in my garage and it’s not a flat upright model. I also ended up getting a longer extension wand as the one it came with wasn’t long enough. Overall, a good buy!

  8. Rated 5 out of 5

    Chris Carf

    5.0 out of 5 stars

    Great performance

    Works great for the price point. Great for DIY projects. Easy to add chemicals and switch tips

    One person found this helpful

  9. Rated 4 out of 5

    P. SchmidtP. Schmidt

    4.0 out of 5 stars

    Decent electric pressure washer, some odd design decisions

    I have a nice, heavy duty Karcher gas power pressure washer that I use around my property. But I don’t like using it in the winter due to the hassle of making sure it does not freeze (and it is too unwieldy to bring inside more than once each year for storage), and it is too large and heavy to take to my alternate property, or for small quick tasks. So I went shopping for a more portable, electric powered pressure washer whose price would not break the bank. I selected this “Greenworks 1500 PSI 1.2 GPM Pressure Washer (Upright Hand-Carry)”; note that the actual manufacturer’s part number GPW1501. At just under $100 US, I was hoping that the quality was at least decent.I was a little surprised to see that this product was made in Vietnam (rather than China or Taiwan), although the Greenworks company appears to be based on Canada, and it appears that service and support is ‘local’, or within North America at least.The basic specifications are:- Pump housing dimensions; 18″ tall, 11″ wide, 9″ deep (front to rear); these dimensions are approximate- Pump housing weight; 19 pounds (according to user’s manual)- Pump maximum pressure; 1500 PSI- Pump flow; 1.2 GPM- Pump power: 120VAC, 60Hz, 13A (this should be plugged into a dedicated 15A circuit, or at least one where there is nothing else on the circuit currently turned on); the power cord is about 35 feet long and has a GFCI plug, so you can use this safely even with non-GFCI outlets; note that the GFCI plug head is pretty huge, so it might not fit into outdoor outlets which have weather-doors, etc; I had to use a short outlet extender cord in order to plug into my house’s outdoor outlets- Handgrip has the usual pressure washer squeeze trigger control, and all high pressure hose and associated fittings are the conventional type used by most other pressure washers; I can use the longer pressure hose, handgrip, and accessories (including the nozzle tips) that are part of my larger Karcher machine when I am using this smaller Greenworks sprayer- High pressure hose is about 20 feet long (product can be ordered with longer hose lengths)- Accessories; 25° (green/narrow) and 40° (white/wide) spray heads/nozzles/tips, and a detergent ‘tank’ (bottle) with associated detergent spray head, and a small wire nozzle cleaning toolAs with any home-use pressure washer, this one is easy to use, even easier than the larger gas powered ones since there is no need to mess with the engine, and THIS one automatically turns the electric pump on and off according to whether you are squeezing the handgrip trigger. Just screw the high pressure hose fittings onto the pump’s fitting and the handgrip fitting, and connect a garden hose to the water inlet connection (which includes a screen), and plug in the power cord. There is a single control on the pump, “OFF/ON” (plus the handgrip trigger of course), so you turn that on, and start spraying. When you release the trigger, the pump automatically stops. When you squeeze the trigger again, the pump automatically starts. When you are done, turn the power switch off and disconnect the garden hose.As with all such pressure washers, you can quickly and easily replace the nozzle/tip according to the need of the moment, since it has the conventional quick connect fittings.Note that the handgrip has its own proprietary quick disconnect fitting where the ‘spray wand’ connects to the handgrip; this is not the conventional fitting, so you probably won’t be able to use spray wands from other kinds of pressure washer with this machine’s handgrip (but you can use other machines’ handgrips with this machine). When you are using the detergent tank for spraying water and detergent, the detergent tank connects to the handgrip in place of the spray wand, using the same kind of proprietary quick disconnect fitting. The conventional quick disconnect fitting is found on the opposite end of the spray wand.I have so far used this sprayer to clean some siding on my house, and to wash my car. It worked fine and exactly as expected. It seems to be of decent quality, and the pump ran surprisingly quiet. I found the automatic start/stop to be a nice convenience (actually, having this feature might save cost since with it, the more common water recirculation valve on the pump is presumably not needed, and there is no worry about overheating).The handgrip trigger has a small piece of plastic that can be used to ‘lock’ the trigger in the OFF position for safety. However, it seems to be easily defeatable, thus is not of much real use. The manual does not describe the intent or use of this safety lock, other that to state that the user might need to move it from one position to the other.I found the power cord length to be very good, but it is a long and THICK cord, and what to do with it when the pump is not in use is the big question. I would have expected the pump body to have an integral pair of hooks, etc; which the cord could be wrapped around for stowage (as on vacuum cleaners, etc), and WHY Greenworks did not provide this is a mystery.I found the included 20 foot high pressure hose to be too short for my trial tasks, so I was happy that I was able to use the much longer hose from my Karcher washer. 20 feet of hose is really short once you actually try to use this sprayer, so I suggest opting for the model that comes with a longer hose. Also, the included hose comes tightly coiled, and I had a hard time trying to train it to relax so I could actually use it. Greenworks makes a similar, and somewhat more expensive, pressure washer which includes a reel for the hose (I did not choose that model since it looked like it made the overall unit too bulky).The GFCI plug does not include a grounding pin, and this is because the product is “double insulated”. I think this is OK.Gripes:- The product overview diagram in the manual lists 14 pieces, but only three numbered arrows actually appear on the diagram, so pretty much useless. This kind of sloppy and ill-conceived content is found throughout the user’s manual.- All illustrations are reproduced in a faint gray shade and very small, so hard to make out what is being shown.- The instructions for use of the detergent tank are confusing, in that they state that ‘household detergents’ should not be used since they might damage the pressure pump. 1) any kind of detergent one might wish to use with a pressure sprayer would be considered as a ‘household detergent’, 2) the pump is upstream of the detergent nozzle, with the 20 foot hose between them, so it seems very unlikely that whichever detergent is used would ever be in contact with the pump’s innards. Stupid copy & paste mistake on the part of the manual’s author.- “Do the instructions on the solution bottle to prepare detergent” is a not-uncommon bit of clumsy writing found in the manual.- There are no actual instructions for use of the detergent tank, other that how its quick disconnect works and the aforementioned clumsy cautions.- Just a few bits of plastic could have been added to facilitate storage of the power cord and hose, but Greenworks did not do this.- The rear of the pump unit has some shapes to the plastic that suggest a hint of storage potential, but if the designers intended a use for them, the manual does not describe or illustrate those uses. One tiny illustration seems to suggest that the handgrip and spray want might be stowed on the rear of the pump body, but when I tried to stow them, it did not work out, since I did not understand what was supposed to hold them in the pictured positions (the illustration shows the unit from the wrong side regarding this question).EDIT: After some fooling around over the course of several uses of this product, I have figured out a way to store everything:- Disconnect the spray wand from the handgrip. They then fit behind the large green plastic structure (I’ll call it the LGPS) at the top rear of the sprayer body, and down into the two end pockets of the black plastic structure below that.- The detergent tank docks to the center of the LGPS, sticking out the back of the sprayer body.- The power cord can be looped such that its many coils hang over the rear of the sprayer body, hanging from the tops of the handgrip and spray wand as if they were hooks.- The 20 foot pressure hose gets similarly looped/coiled, hanging from the same devices that the power cord is hanging from. Note that if you buy the model with a longer pressure hose, there is probably not enough space to coil it in the manner I describe here.- The coiled power cord and pressure hose now surround the detergent tank.So, I think this is a decent product that should satisfy most casual users, for a reasonable purchaser price.

    259 people found this helpful

  10. Rated 3 out of 5

    just another geek

    3.0 out of 5 stars

    Disappointing: shipped with defective unloader valve

    The unit seems like it could be good…but it shipped with a defective “unloader valve”. I’d get a brief moment of spray before the whole unit shut off. (The unloader valve is supposed to have a spring-loaded pin at the end, but mine has no spring.)I’m past the return period for Amazon — it took a couple months to have time to use the device — so I’m trying to work with the manufacturer…but I’ve been on hold for an hour, so I’m not thrilled with this level of support either.UPDATE 1:I ended up being on hold for about 90 minutes before anyone answered. The support person was nice. In the end, she basically wanted proof that the unloader valve was defective, in the form of a video showing there was no spring action with the pin at the end, as I had described.I sent a video a short while later, now about 36 hours ago.I just noticed at the end of the email she had sent, to which I had replied, that it advises to allow “up to 24-48 business hours for an email response”. BUSINESS HOURS, eh? Even though I think they’re open for more than 8 hours a day, that’s probably what I should assume, so…3 to 6 days. We’ll see how that goes.UPDATE 2:Well, they got back to me 36 “business hours” (three full calendar days) later.And the verdict is: They do not see the unloader valve separately.But wait; there’s more.Now they have asked that I hook up the unit again as though it would work (with the known-faulty unloader valve) and call back, referencing the case number, and see if the issue can be resolved over the phone. (Thank goodness for the post-pandemic work-at-home allowances, given that the call center operates only during “business hours” and not on weekends.)In other words, sending the video of the defective unloader valve was a complete and utter waste of time.UPDATE 3:Well, that was interesting.To their credit, this time support answered fairly quickly — no 90-minute wait.On the downside…the script they followed to have me do a series of tests was not a valid test.That is, first I tried the spray, and it failed pretty quickly, as it had originally. No surprise there.Then they asked me to plug it into a different power outlet…and this time it worked “better.” It was bizarre, really: one nozzle (25º) still failed as before, while two (15º, 40º) appeared to work fine.So…the support person concluded that the one nozzle was defective, and promised to send me another.After the call concluded, I took one of the nozzles that had appeared to work fine, and extended the hose — keeping all connections identical — out to where I wanted to spray…and sure enough, the machine cut off straight away. Bloody useless.So…I found a same-size unloader valve online and ordered that.Both the replacement nozzle and my new unloader valve arrived about two weeks later.This unloader valve worked (by itself) exactly as I had expected. Contrary to the valve the shipped in the pressure washer, the straight pin on the end sprung back when gently pushed in.The replacement unloader valve worked perfectly in the unit, even with the “defective” spray nozzle.My initial analysis of the underlying issue was correct: the unloader valve that shipped with the unit WAS defective. And the manufacturer did NOT stand behind it.Even though the machine works now, I strongly regret having purchased it.I should have gone with Kärcher instead; live and learn.UPDATE 4I expect this to be my final update.Today I called Greenworks one last time as a courtesy, to provide feedback on my case file. And once again, they answered quickly, which was nice.The tech that I spoke with — Sara(h) — was very, very good. She first read over my file so she would have the necessary background for the case, then listened attentively as I droned on about the continued testing after the prior call (the testing of which failed badly), and described how the replacement unloader valve that I found independently worked fine, even with the (supposedly) “defective” nozzle tip.She explained more about the processes they use, and indicated that they really do stand behind their products with a 3-year warranty. Unfortunately, they do not consider the unloader valve a user-replaceable part.In addition to her strong listening skills, she also took it upon herself to write up some notes on the call to pass up the food chain, accurately capturing my concerns, to be sure management is aware of areas for potential improvement.This was a very positive interaction and changed my view of the company.I don’t think it would take much for the company to create greater customer satisfaction; time will tell. I hope they find more people like Sara(h).

    25 people found this helpful

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How do I buy a product I see here?
Click the product link or "Buy on Amazon" button. You’ll be taken directly to the official Amazon product page where you can complete your purchase.
Do you sell these products directly?
No. We do not sell any products ourselves. We are an Amazon Affiliate, which means we earn a small commission when you buy products through our links. All purchases are made securely through Amazon.
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