Product description
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The neck massager intensity has been set to the minimum levels, but it is still strong. How should it be adjusted?
This neck & shoulder massager delivers deep tissue relief. For optimal comfort: Adjust the shoulder strap to avoid overtightening. If intensity feels strong, place a thin towel/clothing between the device and skin.
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The shiatsu neck massager doesn’t fit me. It feels too big/too small/uncomfortable
This neck massager upgraded larger Size. We do our best to fit everyone.
Quick Ways: Loosen shoulder straps. Adjustable massage angle. Put a thin towel under the head.
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The neck massager shuts off after a few seconds or doesn’t start. What should I do?
Power On: Press and hold for 2 seconds to activate. Battery Check: Confirm charge before use — recharge in time. Proper Fit: Make sure the massager fits correctly against the neck
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The massager feels weak even when fully charged. How to fix it?
Ensure massage nodes align snugly with your neck curves. Boost Power: Switch to the highest intensity mode (Level 3). Hand Pull: Tightened hand-pull straps for a stronger massage
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I received a neck massager that looks like it has been used?
All items for sale are brand new; however, there is a possibility that the shipping process may have caused damage. If you find it, please reach out—we’ll resolve it quickly.















Janet Ocasio –
A good massager for neck pain!
I had a very tight neck and back muscle, so I needed something to try and help relive the tightness. It does get into the muscles and have a heat option which is nice. It is easy to use with placing it on your back or neck and putting your hands into the straps. This way you can control how much pressure to apply. If your muscles are super tight or sore, go lightly. Your muscles will let you know if you can apply more pressure or not. It’s about gently working out the tightness and knots and not about putting as much pressure as you can. You can keep the massager in one spot, or you can move it around your neck and different areas of your back very easily. It is easy to use, just attach the power cord to the massager and turn it on. You can adjust which direction the massage balls turn, and you can adjust the speed. You also have the option of putting on the heat which does help a lot.
Oderay Gonzalez Oderay Gonzalez –
It provides a deep and relaxing massage, especially on the neck and shoulders.
Very good massager. It provides a deep and relaxing massage, especially on the neck and shoulders. The heat really helps relieve tension after a long day. It’s comfortable to use, easy to adjust, and being cordless makes it convenient to use anywhere.
Blanca Gutierrez Blanca Gutierrez –
This massager combines power, comfort, and real results.
I love that it’s wireless and rechargeable, which makes it perfect for using on the couch, in bed, or even while I’m working. The built-in heat function is a great bonus, it helps relax muscles and enhances the feeling of relief. Plus, it can be used on the lower back and shoulders, not just the neck!
One person found this helpful
kristin s –
Good but could be better
This comes closest to any devices I’ve tried to a real massage. I wish the width of the rubbing things were adjustable as the top doesn’t really tighten enough and doesn’t help the sub occipital area which I need most. Also wish you could reverse direction as a mode option. As others have mentioned it doesn’t hold a charge long at all so have to charge after each use.
4 people found this helpful
BuffaloMike –
The best massages
This massager is the best item I’ve found for pain relief and neck stiffness. It’s a comfortable design, and works great. The heat and movement is very comfortable and does exactly what they claim. We would highly recommend this product.
Mary E Todd –
Great until it died 🙁
Loved it!! But now it does not work although it says it is fully charged. I am super disappointed that it only lasted a few months.
Lorena Machado –
Very good for helping you relax, a very good massager. 🥰
I love this product, it’s very good and helps you relax a lot! 🤩
Naffster –
Works great!!! but missing charger/instructions
Missing instructions and charger. Started the process to return it but it would have taken too long. I’ll have to find a charger that fits but it had enough charge to try it out and I like it!
Elizabeth Jaime de la CruzElizabeth Jaime de la Cruz –
Útil
Llevo usando este masajeador de cuello y espalda desde hace unos días y se ha convertido en mi favorito para relajarme después del trabajo. Los rodillos de masaje se sienten como un masaje de verdad, y la función de calor es un detalle muy agradable, sobre todo cuando hace frío. Es fácil de usar y me gusta poder moverlo para masajearme el cuello, los hombros y la parte baja de la espalda. La intensidad puede ser un poco fuerte al principio, pero una vez que te acostumbras, resulta muy relajante. ¡Excelente relación calidad-precio! Se lo compraré a mi hermana como regalo de Navidad.
KatherineTKatherineT –
good neck massage
I’ve been using it for a while now and it’s helped a lot with my neck pain. It’s easy to use and the battery lasts quite a while.